Latest COVID-19 Updates

Get all of the latest updates directly in your inbox! It is by now clear to all that the outbreak of COVID-19 is imposing significant challenges for tour and activity providers. We understand that it is a difficult time and you may have many questions, so stay up-to-date with our resources, industry tips and market developments.



    This page was last updated on: 01.05.2020.

    As the situation slowly improves and progresses, and regions start taking individualized approaches to reopening, we would like to focus our advice on how best you can prepare to reopen your business.

    For reopening strategies please visit:

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    For any questions and additional tips and tricks join our facebook community:

    Stay informed

    We give you regular updates on market developments and industry trends.

    Up-to-date Advice

    We provide you actionable tips and resources to help you adapt to the current market situation.

    Industry Specialists

    We compiled information and workshops from global market leaders and specialists.

    Our tips and best practices

    Help Talk Webinar Series

    • Register for our weekly Help Talk webinar series dedicated to the recent challenges in the tours and activities industry imposed by the COVID-19 crisis, industry trends, market analysis and tips based on best practices and insights derived from our own customers.

    Every Thursday, 11am (CET). Next webinar —> 09.04.2020

    • Check out part one, two and three of bookingkit’s Help Talk webinar series where our very own CEO Lukas C.C. Hempel outlined the different stages of the crises, gave actionable tips what to do during each one and adviced on how to deal with crisis communication


    Articles and Guides

    • Knowledge base with recommendations on how you, as a supplier of tours and activities, can cope with the crisis 
    • Mass cancellations: How to deal with mass cancellations of bookings is one of the more severe problems vendors are currently facing. For that purpose we compiled a guide based on industry best practices and the experience of our own customers. 
    • Undergoing recovery in China: Thomas Griffiths, one of our industry experts, recently published an article dedicated to analyzing the current recovery of the tourism industry in China.

    Tips from industry leaders and experts

    Workshops and Webinars

    • Arival launched a series of webinars for tour and activity providers. Register here 
    • Check out Lukas C.C. Hempel and Arival’s online workshop on best practices and key tips to keep your marketing and pricing on track in times of global downturn in travel demand. 
    • ITB – the World’s Leading Travel Trade Show help a virtual convention from 5th to 11th of March. Find the discussions here 


    • Shane Whaley, author of Tourpreneur, hosted a podcast with Peter Syme. Check it out and find actionable tips on what tour operators need to be doing to protect their business.

    Articles and Guides

    • Find advice on best course of action and available opportunities for tour operators in this blog article by Peter Syme


    Stay up to date

    Studies and Reports

    • Last week Arival ran its first Arival Townhall event – Arival Town Hall: Coronavirus Pulse Study and Open Discussion on How Are Operators Are Responding. Summary of Arival Townhall. Also download the findings of the recent Coronavirus Pulse Study. 
    • UNWTO has established a Global Tourism Crisis Committee to address the COVID-19’s impact on the travel industry. Read the report here.

    Articles and Guides

    • Skift has compiled a live blog through which you can receive a constant flow of news and updates from the travel industry 
    • Check out the 10 emerging cross-industry trends that have been radically accelerated by the crisis here


    How others including our vendors adapt to the crisis

    Virtual Tours and Concerts Online

    • The World’s most famous museums are now offering virtual tours 
    • The Bayerische Staatsoper is streaming a live concert every Monday.

    Online Courses

    • Online sports courses.  Change your offer from offline to online. Use Webinar tools to stream courses and classes.

    Vouchers and Future Discounts

    • Some of our vendors decided to give discounts for the future. Check out how livescope is doing it! 
    • Another one of our clients our clients – the Dali Exhibition Berlin – offers 2 for 1 tours. 
    • In case your business is currently closed, sell vouchers! Check out the example from Vanloon


    • Some vendors transforemed their experiences into online courses and offer them on platforms such as Withlocals


    Government support

    The United Kingdom

    • Coronavirus job retention scheme

      Employers can claim wage costs for at least 3 months, starting from 1st of March 2020. More information here.
    • Deferral of VAT payments

      Guidance on the deferral of VAT payments because of coronavirus can be found here.
    • Coronavirus Business Interruption Loan Scheme

      Small and midsize businesses (SMEs) can access loans, overdrafts, invoice finance and asset finance for up to £5 million and for up to 6 years. Check eligibility and apply here

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